Last updated: 30 September 2026
This policy covers parts bought from sdperformance.co.uk and services such as ECU remapping and fitting carried out by S&D Performance Ltd, trading as SD Performance, 96 Goodmayes Road, Ilford, IG3 9UZ. It does not affect your statutory rights.
Changed your mind? 14 days to cancel
If you bought parts online, you can cancel your order for any reason within 14 days of the day you receive them. To cancel, email info@sdperformance.co.uk with your order number, or call 020 8194 6688. You then have a further 14 days to send the items back or drop them off at our workshop.
- Items should be unused, unfitted and returned in their original packaging where possible.
- You are responsible for the cost of posting items back to us, unless they are faulty or we sent the wrong item. You can return them free of charge by dropping them off at our Ilford workshop during opening hours, Monday to Saturday, 9am to 6pm.
- We recommend a tracked service, as items remain your responsibility until they reach us.
- You may handle an item to check it, as you would in a shop. If an item has been fitted, used, marked or damaged, we may reduce your refund to reflect its loss in value.
Refunds
We refund you within 14 days of receiving the items back, or of receiving evidence that you have sent them, whichever is sooner. Refunds go back to your original payment method: card, Apple Pay, Google Pay, Link or Klarna. Delivery is free, so there are no delivery charges to refund. Your bank or Klarna may take a few working days to show the money.
Faulty, damaged or wrong items
Please check your order as soon as it arrives. If anything is faulty, damaged in transit or not what you ordered, contact us with your order number and photos. Under the Consumer Rights Act 2015:
- Within 30 days of delivery, you can reject a faulty item for a full refund.
- After 30 days, we will first offer a repair or replacement. If that is not possible or does not fix the problem, you can have a refund or a price reduction.
- We cover the cost of returning faulty or incorrect items.
Faults caused by incorrect fitting, accidents, misuse, racing or normal wear and tear are not covered. If a part was fitted by another garage, we may ask for details of the installation.
Warranty
All SD Essentials products come with a 1-year warranty from the date of delivery. Parts from other brands carry the manufacturer’s warranty, shown on each product page. Warranty claims do not affect your rights under the Consumer Rights Act.
ECU remapping and workshop services
- You can cancel a booked service free of charge at any time before the work starts. Please give us as much notice as possible.
- If you ask us to start work within 14 days of booking and then cancel part way through, we may charge for the work already carried out.
- Once a service has been completed, the right to cancel no longer applies. Your statutory rights still apply, and we will always put right any work that has not been carried out with reasonable care and skill.
- Every remap is written in-house. If you are not happy with how your car drives after a remap, contact us and we will look at it with you.
Items we cannot take back as a change of mind
- Parts made, modified or programmed to your specification, such as custom software files.
- Sealed items that have been unsealed and cannot be returned for hygiene or safety reasons.
This does not affect your rights if these items are faulty.
Off-road and motorsport parts
Some parts, including AdBlue, DPF and EGR removal and decat parts, are sold for off-road and motorsport use only. You confirmed this at checkout. The same cancellation and faulty-goods rights apply to these parts. However, a fault caused by using them on a road-registered vehicle, or a failed MOT or emissions test, is not a fault with the part.
Contact us
Email info@sdperformance.co.uk, call 020 8194 6688, WhatsApp 07494 916329, or visit us at 96 Goodmayes Road, Ilford, IG3 9UZ, Monday to Saturday, 9am to 6pm.